Term & Conditions

General Terms and Conditions:

  1. Ordering and Payment:
    • Travel service reservations must be made through the channels determined by PT. Vinosa Travel and Transport.
    • Payment for travel services must be made in accordance with the procedures established by PT. Vinosa Travel and Transport. Payment in full must be received before the specified departure date.
  2. Cancellation and Refund:
    • Cancellations by customers must be notified in writing to PT. Vinosa Travel and Transport within the specified time before the specified departure date.
    • Cancellation and refund policies apply in accordance with the provisions set by PT. Vinosa Travel And Transport and may vary depending on the type of service and travel package selected.
  3. Schedule and Route Changes:
    • PT. Vinosa Travel and Transport reserves the right to make changes to the schedule and travel routes that have been determined if necessary due to unforeseen reasons such as bad weather conditions, emergencies, or other reasons beyond our control.
  4. Customer Responsibilities:
    • The customer is responsible for ensuring that all required travel documents (passport, visa, tickets, etc.) have been obtained and are valid for the planned trip.
    • Customers are responsible for their own behavior during travel and at their destination. PT. Vinosa Travel and Transport is not responsible for actions that may endanger yourself or others.
  5. Travel Insurance:
    • PT. Vinosa Travel And Transport recommends that customers obtain travel insurance that includes protection against various risks that may occur during travel, including cancellation, delays and loss of items.
  6. Disclaimer and Limitation of Liability:
    • PT. Vinosa Travel and Transport has the right to refuse services to customers who are deemed not to meet the requirements or violate the specified conditions.
    • PT. Vinosa Travel and Transport is not responsible for any loss or damage arising from failure or delay in providing services, accidents, loss of goods, or other events that occur beyond our control.

By using the services of PT. Vinosa Travel and Transport, customers are deemed to have understood, accepted and agreed to all the terms and conditions listed above. These terms and conditions are subject to change without prior notice, therefore, customers are encouraged to check them periodically for the most up-to-date information.